Free delivery across India on orders of ₹2,500 and above
Home / Delivery and returns
What shipping costs, when the box leaves, how to send something back, and what to do if a piece arrives broken.
| Where | Cost | Leaves the workshop | Time on the road |
|---|---|---|---|
| Surat city | ₹180, or free from ₹2,500 | Within 2 working days | 1 to 2 days |
| Rest of India | ₹180, or free from ₹2,500 | Within 2 working days | 3 to 7 days |
| Pickup in Adajan Patiya | Free | Ready once we confirm | Saturday, 10 am to 2 pm, call first |
Working days are Monday to Saturday. An order confirmed on Friday evening usually goes out on Monday or Tuesday. When your box is with the courier, Kunal sends the tracking number on WhatsApp.
Each plate, katori and mug is wrapped by itself in paper. The wrapped pieces sit tight in an inner carton, and that carton goes into a bigger outer box with padding around it. It looks like a lot of cardboard. It is the reason so few pieces break.
UPI or card through a payment link, sent after we confirm your order by phone. Cash on Delivery is accepted up to ₹6,000.
Changed your mind? You can return pieces within 7 days of delivery if they have not been used.
The money is back with you in 5 to 7 working days after we receive the return. UPI and card payments go back the same way they came. For Cash on Delivery orders we ask for a UPI ID or bank account to send the refund to. Shipping you paid on the original order is refunded only when the return is our fault, such as breakage or a wrong colour.
Open the box on the day it arrives. If a piece is broken or cracked, photograph it together with the box and send the claim within 48 hours of delivery.
You choose: a free replacement in the same glaze, or your money back for that piece. You do not pay anything for either. Please keep the broken pieces until we reply, sometimes the courier asks to see them.
No photos at hand right now? WhatsApp them to +91 79847 03266 and fill in the form without them.
Thank you, your claim has reached us. Kunal will contact you within one working day with the next step.
The claim did not go through. Please check the photos are under 5 MB each and send again, or WhatsApp them to +91 79847 03266.
If something went wrong and our reply did not fix it, write to our grievance officer, Kunal Mistry, at buy@robuxez.icu. You get an answer within 48 hours, and we close the complaint within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.